We want you to be happy with your products and confirm we will supply goods that conform to the contract. If for any reason you are dissatisfied with your purchase, please refer to this document as it contains useful information about our returns and after sales service information. Please keep this document with your receipt for future reference.
We aim to dispatch all deliveries within 2 workings days of the order being placed.
The Purchaser must provide a valid contact telephone number with voicemail for all delivery methods to be booked. When you place your order, the website will automatically calculate the delivery charge applicable at checkout based on the total weight of each order.
For most orders we use a DHL courier service to ensure speedy delivery using a signed for all day service Monday - Friday. DHL use your contact telephone number/email as the primary contact for the courier to correspond with you where necessary.
Pallet orders will be shipped by our delivery partner using a curtain side lorry with tail lift. You will be notified of despatch via email using the details you have provided at checkout. Delivery is booked on a standard 2 working day service (weekday and all-day slot) unless requested otherwise.
Please note that some remote areas will require an extended delivery lead time of up to approx. 5 - 7 working days following despatch. Our sales team will confirm this via email using the details you have provided at checkout. All pallet services are to kerb side only.
The Purchaser must advise the Company if there is restricted access, soft or gravelled driveways. Please ensure you notify us using the message box at checkout. Should the Company not be notified in advance of any restrictions in regard to delivery access, or should the Purchaser or their Representative not be present to sign for the goods, the Company reserves the right to charge a re-delivery fee should re-delivery be necessary. Upgraded services e.g. Next Day Delivery, Timed Delivery Slots, A.M. or P.M. and Saturday deliveries can be arranged for an additional charge. This will still be a kerb side only or nearest hard standing service.
Acceptance of Deliveries
Please ensure that goods are unpacked when they are delivered and check them against the delivery note/receipt. Any damage/shortfalls must be reported to us immediately and noted on delivery documentation. The Company cannot be held responsible for any damage occurring after delivery.
Should any item requested by the Purchaser be on backorder, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.
No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.
Returns, Cancellations & Faulty Goods
You bought your product online or by phone and would like to return it because:
You have changed your mind.
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
It is within 14 calendar days from the day of delivery:
- Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them.
- You notify us of your wish to cancel within the above time frames and you have proof of purchase (receipt, delivery note, bank statement).
- The goods are in 'as new' condition and returned in the original, undamaged packaging along with any accessories and free gifts received with them.
- You can examine the goods as you would in a shop but, to obtain a full refund, you must not start using them or install them. Whilst the goods are in your possession you must take reasonable care of them.
It is over 14 calendar days from the day of delivery:
- The product is in its original unopened and sealed packaging.
- You return it within 21 days of the delivery date.
- You have proof of purchase (Receipt, delivery note, bank statement).
How do I return my product?
There are three ways you can return your purchase:
- Online: Via the Contact page on our website www.diygroundscrews.co.uk
- Phone: By calling our headquarters on +44 (0)1382 819458 with your order reference number and delivery details to hand.
Store: You can also return your product directly to our premises at Unit 1 Edison Place, Dryburgh Industrial Estate, Dundee DD2 3QU with proof of purchase, bringing the card you paid with so we can credit it.
BAYO•S DIY Ground Screws is a trading name of RADIX Base Systems Ltd, Unit 1 Edison Place, Dryburgh Industrial Estate, Dundee DD2 3QU.
Company registration number: SC638043. VAT No: GB330 5178 28
Please note: When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
Refund: Once we have received the goods back from you, we will give you a refund for the cost of unwanted goods only. The Purchaser is liable for costs relating to the return of unwanted goods.
If the item is returned because it is faulty or not as described, we the seller will refund any cost of goods and costs relating to the return of goods.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
Refunds take 3-5 working days to be credited to your payment card.
If your product is damaged on delivery:
Phone: Please call our Contact Centre within 48 hours on +44 (0)1382 819458 and we’ll arrange collection free of charge.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. Refunds take 3-5 working days to be credited to a payment card.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
The rental of our PRO Spanner Kit is £35. A total of £135 will be charged at the time of booking/purchase, covering the £35 fee and a refundable deposit of £100.
The rental agreement for our PRO Spanner Kit is four weeks from the date or booking/purchase. If you exceed the four week rental period, your deposit is no longer refundable.
To receive your refundable deposit, return the PRO Spanner Kit to us within the four week rental period, and we will issue your £100.00 refund.